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Frequently Asked Questions

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Moor Spa is a Professional quality product line and we are committed to working closely with our spa partners worldwide. Rather than bypassing them by selling directly to consumers, we want to make sure that they are compensated for every product that we sell. If you don’t have a Spa Code you can Click here to apply for one. You will then be partnered with your closest spa location.

[/et_pb_accordion_item][et_pb_accordion_item title=”Where can I purchase Moor Spa products?” _builder_version=”4.15″ global_colors_info=”{}” open=”off”]

You may find our products by clicking our spa locator button

[/et_pb_accordion_item][et_pb_accordion_item title=”What is the Professional Zone and how do I access it?” _builder_version=”4.15″ global_colors_info=”{}” open=”off”]

We work directly with salons, spas, wellness centers, certified estheticians, massage therapists and natural health practitioners. These businesses or individuals can apply to access our Professional Zone which allows them to purchase at wholesale pricing, and make use of training videos, marketing materials and additional product information. If you are interested in carrying our line in your business and meet the requirements, you can Click here to create a Professional account. Once you create an account, we will set you up with the distributor closest to you

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Contact us at info@moorspahiltonhead.com or call us directly at 1.800.666.7987 9:00 AM PST to 5:00 PM PST, Monday through Friday. Or you can Click here to apply for access to our Professional Zone. Once approved, we will set you up with your nearest distributor.

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When Moor mud is harvested it takes several thousand years for Nature to replenish it. So technically it is not sustainable. However, since it has such wonderful therapeutic effects, we feel that it makes sense to harvest and utilize it as long as this is done in a responsible way. Harvesting of our moor mud is carefully controlled by Austrian state authorities to make sure that it is not depleted too quickly. In fact, at current rates it will last for several hundred years!

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We are in the process of converting as many of our product containers as possible to biodegradable packaging. Rather than taking 500-1000 years for the plastic to decompose the new packaging will do so in less than 1 year. The biodegradable packaging is also recyclable so empty containers can be recycled in the normal way – but, if a container ends up in a landfill or even worse, in the ocean, it will quickly decompose.

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We feel that Moor Spa is one of the greenest companies in the industry. With our commitment to non-toxic ingredients, outstanding product safety and biodegradable packaging we are leading the way in the field of eco-sensitivity and sustainability.

[/et_pb_accordion_item][et_pb_accordion_item title=”Are Moor Spa products Vegan?” _builder_version=”4.15″ global_colors_info=”{}” open=”off”]

Moor Spa never tests on animals and we are “Leaping Bunny” certified. Almost all of our products are vegan friendly. The only exceptions are our Massage Balms which contain Beeswax and Skin Balm which contains Lanolin alcohol – derived from wool. If you have specific concerns about any ingredients in our products, please contact our product support representative for more information at 604-279-5561 9:00 AM PST to 5:00 PM PST, Monday to Friday.

[/et_pb_accordion_item][et_pb_accordion_item title=”Are Moor Spa products Nut free?” _builder_version=”4.15″ global_colors_info=”{}” open=”off”]

A large majority of Moor Spa products are nut-free. However, the following products contain nut oils Beard Oil, Lip Balm and Balance Cream (Almond Oil); Nourishing Facial Oil (Kukui Oil) and Skin Balm (Macadamia Nut Oil).

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A significant number of our products contain either soybean oil or soy derivatives. Please contact one of our product support representatives for more information at 604-279-5561 9:00 AM PST to 5:00 PM PST, Monday to Friday.

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All of our products are Gluten-Free with the exception of our Complete Oil and Hair & Scalp Mask which contain Wheatgerm Oil.

[/et_pb_accordion_item][et_pb_accordion_item title=”Are Moor Spa Products Organic?” _builder_version=”4.15″ global_colors_info=”{}” open=”off”]

No, it’s impossible to make a viable, complete spa product line using only organic ingredients. Our philosophy is that it doesn’t make any sense to create products which are only partially organic. Would you purchase an apple which was organic on one side but not on the other? Rather than trying to persuade consumers to buy only partially organic products, our commitment is to make our products 100% naturally derived – not 95% or even 99% as many companies advertise.

[/et_pb_accordion_item][et_pb_accordion_item title=”What preservative System does Moor Spa use?” _builder_version=”4.15″ global_colors_info=”{}” open=”off”]

For most of our products we use a combination of propanediol (derived from corn) and caprylyl glycol (derived from coconut oil). This combination binds all of the water content in each product making it impossible for bacteria to grow. We also use a substance called natamycin (derived from yeast) which is very effective at preventing mold growth.

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All products have a two year shelf life from the date of manufacture. The expiration date is included on every product. Products left in direct sunlight or in high temperatures or humidity may last a shorter length of time so it is advisable to ensure that they are kept in a location protecting them from these conditions if possible.

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Our natural preservative system gives our products a 3 month usage period after opening. In many cases the products will last longer than 3 months after opening but we can’t guarantee this. We suggest using the products regularly in your routine so that they are used up within the 3 month period. In order to lengthen the shelf life and usage period after opening you can store the products in a fridge. 

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In general, our products are safe for use during pregnancy. However, we strongly suggest that anyone who is pregnant should contact their healthcare provider for more specific advice.

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Here is a list of commonly used chemicals that may produce a range of undesirable or harmful effects, and which are totally absent from all Moor Spa Products. These are chemicals that are commonly used even in spa-grade skin-care and body-care products, and some are even found in products that advertise “natural” or “organic”.

Sodium Lauryl Sulfate: Sodium Laurel Sulfate, Sodium Laureth Sulfate (SLS and SLES
Mineral Oil
Propylene / Butylene Glycol
Formaldehyde releasers including DMDM Hydantoin, Diazolidinyl Urea and Imidazolidinyl Urea
Parabens (Methyl, Propyl, Butyl, or Ethyl)
PEG – Polyethylene glycol
Synthetic Colours
Synthetic Fragrance
Mono-, Di-, Tri-ethanolamine (MEA, DEA, TEA)
Benzyl Alcohol
Cocamidopropyl Betaine
Cocamide DEA
Dimethicone / Cyclomethicone / Silicone
Any Polymer / Copolymer
Isopropyl Alcohol / Propanol
Quaternium 15